First Stop Health

FSH is a holistic virtual care company that connects members to physical & behavioral health clinicians in a quality, quick and cost-effective way for both their families and the employer.


What is First Stop Health?

So First Stop Health is a virtual care company that has been around for over a decade. We have grown organically to provide holistic care to over 800 clients nationwide. All of the clients that come to us are looking to really change the ways in which they're delivering care for all of their members. We believe that healthcare should be delivered in a very different approach than what the traditional model allows for: easily accessible, affordable and a truly delightful experience. Our core solution offerings aims to bring that holistic approach of mental health and physical health together. We have our flagship urgent care solution, 24/7 access to a doctor in less than six minutes. We have our primary care solution that takes it a step further with a dedicated doctor talking about things like preventative care and chronic disease management. And then, of course, we have mental health care connecting our members with therapists and counselors on things that resonate to the behavioral health spectrum.

How is First Stop Health different?

Yeah, so I actually like to say that our members stay with us for a long period of time. We have a 98% client retention rate, and it's really trickling down to three major areas. First, people actually use it. We have a very different engagement model that allows for very specific persona-based messaging, and we're delivering the care that people love so they come back and use it time and time again. That's reflected in our number two, the high NPS score around patient experience, adding value and quality to the doctors that we sync our members up to. And then, of course, we back it up with a performance guarantee. We know that this is important for the brokers that we work with, the HR leaders and, of course, the members that are using First Stop Health.

Who is a good fit for First Stop Health?

I would say that any organization that is really looking to offer a different experience to their members while also trying to get a grasp on the traditional healthcare costs. We work with groups of all different shapes and sizes, industries from trucking to law firms. Any group that is 50 lives and up regardless of the funding arrangement. At the end of the day, we are looking to deliver care that people love, and we know that the clients who come to us have that same mission and goal.

Duration: 02:39

Posted: Friday, January 20, 2023

Video tags: 51 - 100 EEs, 101 - 250 EEs, 251 - 500 EEs, 501 - 1000 EEs, 1001 - 2500 EEs, 2501 - 5000 EEs, Over 5000 EEs